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Support

Find answers to common questions or get in touch with us.

System Requirements

iOS 17.0 or later

Compatible with iPhone and iPad. Requires iCloud for data sync.

Frequently Asked Questions

Getting Started

How do I create my first trip?

From the Trips tab, tap the "+" button in the top right corner. Enter your destination name and optionally add details like trip type, companions, and dates. You can let the app auto-calculate dates from your memories later.

How do I add a memory to a trip?

Open a trip and go to the Memories tab. Tap the "+" button to create a new memory. You can take a new photo or select one from your library. The app will automatically tag your location if you have location services enabled.

What permissions does the app need?
  • Camera: To take photos for memories
  • Photo Library: To select existing photos and read their location data
  • Location: To tag where you captured your memories

All permissions are optional but enhance the experience. You can manage them in Settings > TripChronos.

iCloud & Sync

Why aren't my trips syncing across devices?

Make sure you're signed into the same Apple ID on all devices and that iCloud is enabled for TripChronos:

  1. Open Settings > [Your Name] > iCloud
  2. Ensure iCloud Drive is on
  3. Scroll down and ensure TripChronos is toggled on

Syncing may take a few minutes, especially with large photos. Make sure you have a stable internet connection.

Does TripChronos use my iCloud storage?

Yes, your trips and memories are stored in your iCloud account. Photos can take up significant space, so we recommend having adequate iCloud storage. You can check your usage in Settings > [Your Name] > iCloud > Manage Storage.

Features

What trip detail options are available?

Each trip can be customized with:

  • Companions: Solo, Partner, Friends, Family, Group
  • Trip Type: City Stay, Road Trip, Cruise, Nature, Resort, Multi-City, Event
  • Purpose: Getaway, Adventure, Celebration, Milestone, Work, Family Visit, Reset
  • Vibes: Relaxed, Exciting, Emotional, Spontaneous, Joyful, Transformational
How do auto-dates work?

When you add memories to a trip, TripChronos can automatically calculate the trip's start and end dates based on the timestamps of your earliest and latest memories. You can also set dates manually if you prefer.

How do upcoming trips work?

Create a trip with future start dates and it will appear as an upcoming trip with a countdown card showing how many days until departure. You can also add an itinerary and reminders to plan ahead. Once the trip's start date arrives, it automatically becomes an active trip.

How do I use the itinerary feature?

Open a trip and navigate to the itinerary section. Tap "+" to add stops along your journey. For each stop you can set:

  • Stop name: The place or hotel you're visiting
  • Arrival & departure dates: When you arrive and leave
  • Location: With automatic geocoding
  • Notes: Any details you want to remember

Stops appear in a visual numbered timeline with a map preview showing all your stops.

How do trip reminders work?

Each trip has a reminders section where you can add a checklist of tasks. Use it for packing lists, booking confirmations, visa requirements, or anything you need to remember. Tap items to mark them as completed. Reminders are sorted with incomplete items first.

Can I manually add countries I've visited?

Yes! If you traveled before using TripChronos, you can manually add countries you've visited from the Map or Stats tab. Manually tracked countries are counted in your overall stats and appear on your world map, ensuring your travel history is complete.

How do I add friends?

First, set up your profile in Settings. You'll receive a unique friend code (e.g., WANDER-ABC123). Share this code with friends, or enter their code to connect. Once connected, you can see each other on leaderboards and share achievements.

How do I create a shareable trip report?

Open a trip and navigate to the Report tab. You can share as a web link or export a PDF. Customize the layout, choose which photos to feature, and select a color theme. For PDF exports, you can adjust page size and image quality. For web shares, tap Share to generate a link anyone can view in their browser.

Can trip reports be viewed on the web?

Yes! When you share a trip, it generates a web link at tripchronos.com/trip/[code] that anyone can view in any browser. Web reports include Timeline, Grid, and Story views plus an interactive map.

What are achievements?

Achievements are badges you earn as you travel. They're awarded for milestones like visiting a certain number of countries, completing trips, and capturing memories. Achievements come in different tiers: Bronze, Silver, Gold, Platinum, and Diamond.

Premium & Subscription

What does Premium include?

Premium unlocks:

  • Unlimited photos per trip (free: 50)
  • Unlimited sharing (free: 2/month)
  • 90-day share links (free: 14-day)
  • All 7 color themes (free: 3)
  • 6 home screen widgets (Travel Counter, Country Progress, Trip, Memory of the Day, Trip Countdown, Travel Dashboard)
How much does Premium cost?

Premium is available in three options:

  • Monthly: $1.99/month
  • Yearly: $14.99/year (save 37%)
  • Lifetime: $39.99 one-time purchase

All plans are managed through the App Store.

What are the free plan limits?

The free plan includes 50 photos per trip, 2 trip shares per month, 14-day share links, and 3 color themes (Sunset Wanderer, Ocean Explorer, Earth Tones). All core features like trips, timeline, map, stats, friends, and achievements are fully available on the free plan.

Is there a lifetime subscription option?

Yes! For $39.99 you can unlock all Premium features forever with a single purchase. No recurring charges — you pay once and get lifetime access to unlimited photos, sharing, all themes, widgets, and all future updates.

How do I cancel my subscription?

Go to Settings > [Your Name] > Subscriptions on your device and select TripChronos to manage or cancel. You'll retain Premium access until the end of your current billing period.

Themes & Customization

What themes are available?

TripChronos includes 7 color themes for trip reports:

  • Free: Sunset Wanderer, Ocean Explorer, Earth Tones
  • Premium: Modern Minimal, Chronos, Aurora, Obsidian
How do I switch themes?

When creating or editing a trip report, tap the theme selector to browse available themes. Each theme changes the color palette of your report. Premium themes require an active Premium subscription.

Widgets

What widgets are available?

TripChronos includes 6 home screen widgets for Premium subscribers:

  • Travel Counter: See your total trips, countries visited, and travel days at a glance (small & medium sizes)
  • Country Progress: A visual progress ring showing how many of the world's 195 countries you've visited (small & medium sizes)
  • Trip Widget: Displays your active or most recent trip with key stats (small & medium sizes)
  • Memory of the Day: Resurfaces a past travel photo with its location overlay (medium & large sizes)
  • Trip Countdown: A countdown to your next upcoming trip with destination and days remaining (small & medium sizes)
  • Travel Dashboard: A comprehensive view combining a progress ring, 4-stat grid, and active trip info (medium & large sizes)
Are widgets included in the free plan?

Widgets are a Premium feature. To add TripChronos widgets to your home screen, you'll need an active Premium subscription ($1.99/month, $14.99/year, or $39.99 lifetime).

Friends & Achievements

How do friend codes work?

Once you set up your profile, you'll get a unique friend code in the format WANDER-XXXXXX. Share your code with friends so they can add you, or enter a friend's code to connect. Friend connections are mutual — both users can see each other's stats.

What are the achievement tiers?

There are 20 achievements across 4 categories (Countries, Trips, Memories, Special), each with 5 tiers:

  • Bronze: Getting started milestones
  • Silver: Building momentum
  • Gold: Experienced traveler
  • Platinum: Seasoned explorer
  • Diamond: Ultimate achievement
What are the leaderboard categories?

The leaderboard ranks you against your friends in three categories:

  • Countries: Most countries visited
  • Trips: Most trips completed
  • Memories: Most memories captured

Data & Privacy

Does TripChronos use iCloud?

Yes. TripChronos uses iCloud to automatically sync your trips, photos, and memories across all your Apple devices. Your full-resolution photos are the largest part of this — they're stored in iCloud alongside your trip data, stops, reminders, and manual countries.

Social features like Friends, Leaderboards, and shared trip reports use Apple's public database and do not count against your personal iCloud storage.

If your iCloud storage is full, your trips and photos are still saved locally on your device — nothing is lost. However, they won't sync to your other devices until space is freed up.

To manage your storage, go to Settings > [Your Name] > iCloud > Manage Storage on your device. You can also upgrade your iCloud plan if you need more space.

How do I delete all my data?

In Settings, scroll to the bottom to find the Delete All Data option. This will permanently remove all your trips and memories from the app and iCloud. This action cannot be undone.

Contact Us

Can't find what you're looking for? We're here to help.

Email Support

Send us an email and we'll get back to you as soon as possible.

support@tripchronos.com

When contacting support, please include:

  • - Your device model and iOS version
  • - A description of the issue or question
  • - Any error messages you've seen
  • - Steps you've already tried